15. I purposefully hold back sharing the time with the group until after I find out how they believe they did, and if they thought they were successful. This sense is more related to a "process" evaluation of how a task is done rather than the "product" evaluation of time. When I hear different answers about how they thought they did I like to point out that, "We will have differences of opinion during the program - this is part of being a diverse group of people." More often that not we talk about this for a while and why diversity can be a good thing and even why diversity could be a bad thing. Before sharing the time I also like to share other responsibilities that I have, '...provide activities that will challenge you and ask questions..." Again, letting my group know what they can expect of me is another way to build my relationship with them. Throughout the program I will often refer back to what I've told them about my responsibilities in order to curb any false expectations that might be showing up. Note: This step only takes a few minutes - I want to keep them in "action" mode but engage the mind a bit.
16. At this point, after our quick discussions, I share the time achieved and ask if this is the best they can do? Be mindful here of your voice intonation. I keep my voice neutral, I don't use my voice to imply that they can do better. The way we ask questions can be just as powerful as the question itself. In research interviewing terms, we don't want to "lead" the interviewee (group) into an answer we want to hear - we want to be as neutral as possible. Since it was only the first attempt at the activity most of the groups I've worked with believe they can do better. They want to try again. Now, be ready for one or more participants ready to voice their desire to move on. They, for any number of reasons, what to do something else. If this happens you have a wonderful opportunity to talk about, "How do we move forward when we don't have a consensus within the group?" Now, again, I don't spend too much time here at the beginning of a program to teach about consensus building or compromising. I like to put this on the group - what ideas do they have for moving forward? At this point I've done one of two things so far. I've asked those who do not want to try again if it would be okay with them if we could try again to see how it goes. This usually is okay with them. I've also proposed that it is perfectly okay to choose not to try again - those who do not want to try can step out to the side and observe the process and offer feedback during the discussion. This is an example of offering choice. However, I have yet to have any takers on this option. Think about it, what kind of choice is it? Most people will not choose to step away from the "safety" of the group even if they don't want to do what everyone else is doing. They will choose to stay with the group. (Now, if anyone decides to step out before the next round, ask everyone to look at their name card. The player(s) stepping out switch cards with the player(s) who have their card. Then, cards are turned back face down before the shuffle. Also, the perfect circle will include empty spaces left open by those who have stepped out - it works just fine.)
17. Before we begin the process of Name Card Return (and any activity in the future), I ask the group if they are "ready" to start the process again? The Ready Check is meant to "suggest" they can take time to talk about the activity - do some problem solving and planning. I don't tell them at this point what I'm suggesting. I want to see if anyone steps up and says, "No, we're not ready yet." Sometimes players will ask, "Can we talk a little before we start?" The answer is always, "Of course!" (Note: Be prepared for ready check responses from participants that might sound a bit rude - some "reactions" from the group/individuals come across in different ways. All good things to talk about.) In most cases, my group will tell me they are ready to try again without any discussion.
18. Here we start the process again with the Blind Shuffle. I simply repeat the directions again - "Exchange cards with five different people, then stop moving." Sometimes, I also need to remind the group that this shuffle part is not timed - some players tend to jump to this assumption, creating an environment that's not necessary. Another nice discussion topic if the behaviors show up.
19. After movement stops and before time starts I invite them to change cards with someone near them if they happened to peek at the card they are holding. I assure them that, "there is no penalty - it's just part of the challenge not to know what card you are holding." I what my group to know, again, that mistakes will be made from time-to-time. It's our responsibility to learn from them and do something about them if needed. (This is working on the "safe" environment aspect of the program.)
20. Here I start the second attempt of Name Card Return. (Don't forget to start the time once you say, "GO!") I personally follow the same steps from the first attempt - I want to stay consistent with my process. I hold up my card, showing the name on it to the crowd as I call out the name of the person on the card I'm holding. Once I get this card back to the person it belongs to I find a new place to stand on the outskirts of the crowd. Once I'm at my new spot I look for the player with my card - the player looking for me. Once I take back my card I quietly watch the group finish up their card returning and movement into the perfect circle. When movement stops, I stop the timer. Here I (still) quietly wait just a bit to see if anyone recognizes anyone out of order. If movement resumes I start the time again. When everyone believes we are all in the correct place, time is stopped.
21. Again, I ask the, "How did you do?" questions, keeping the process consistent for the group - they begin to know what to expect from me at this point, in this process. Hopefully, we begin to feel a bit more comfortable with each other and more participants share in the discussion. At this point my group realizes I will not "call" on people or expect any particular answers to the questions proposed - there is a degree of safety and freedom to participate. This tends to make people more comfortable and willing to share. After some brief sharing I tell them the second time they achieved.
22. When the group finds out their second time we will discuss their reaction to a better time or their reaction to a slower time. During either of these discussions, I let my group know that we will be experiencing these possible outcomes during the program. Then we might talk a bit more about how we might use these experiences throughout the program - "What can they teach us?" Then again, I ask the group if this is the best they can do? If they agree it's their best, we can recap the process and how it relates to the program ahead. Then move forward into the program.
23. If they choose to go for another attempt, I let them know we have time for one more try. Since we are still just getting started, I don't provide endless attempts - I want them to get into the program. This "last attempt" information tends to motive more problem-solving behaviors. At this stage of the process I change the way I suggest the Ready Check. I say, "Let me know when you are ready to start your final attempt." Putting it this way often leads them into the idea that they have space to talk about the activity. If someone in the group speaks up right away and says, "We ready!" I will actually ask everyone, "So, is everyone ready to begin?" This provides another opening for someone to step up and ask for time to talk.
24. I call out the Blind Shuffle here - reminding the group of the procedure. Again, being consistent, telling them the same information about the shuffle as before. I don't want to introduce the "concept" of change at this point in the program. Change behaviors might be part of the program later on, but this beginning is about an introduction to the program not behavior awareness or working on any of their other objectives. Once the group knows more about the structure of the process it will be easier for them to focus on the specific reasons for their participation in the program. (This is related to Maslow's Hierarchy of Needs - basic needs met before any complex learning can take place.)
25. After everyone has stopped moving and any final exchanges are made, I do add one more ready check. This opens up one more chance for the group to do any last moment problem solving. Be sure to let them know, they cannot move until "GO!" is called (part of the rules) - some players might consider solving a problem by moving before "GO!" is called. On another note, there have been times, for me, when groups have determined my movement is a "problem" to solve. Some have asked me to tell them where I'm going. Others have asked me to stay right where I'm standing so they know where I am. In either case I honor their request. This brings up a little discussion about another role I can take within the group. There are times when I can be a resource. As noted earlier - there are certain questions I might not answer, but in many cases I can be a resource. Interestingly enough, educators are often overlooked as resources in the learning process (don't get me started). So, when the group is determined and ready, I say, "GO!" and follow my same card return, move and look for my card procedure - unless I was asked to do something different. Once all the movement stops I stop the timer.
26. As before I ask how they did before I share their time. Since it was the final attempt I might spend a little more focused time here on the discussion points. I might also bring up some of the specific goals the group is here to work through and how they will fit into the activities ahead.
27. Before closing I'll do a little review of the program points - reiterating what the group can expect in the time ahead. Before answering any questions they have (the final point), I bring up the concept of challenge by choice, so, moving forward they have this at the forefront of their mind.
28. Finally, I remind the group that, "Questions are free." I make sure to spend some time answering any questions they have - if I can. I have been know to ask participants to, "Hold that thought - I'll be asking you to bring this up again soon." In this situation, I know we'll be covering the answers to certain questions in the near future - I'm waiting for a more "experiential" moment to provide new information.
Quick Links: Here's Part 1 Here's Part 2
All the best,
Chris Cavert, Ed.D.